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    News

    Home » News » America leading electroplating company increases efficiency by improving Quality Management with SoftExpert solutions

    America leading electroplating company increases efficiency by improving Quality Management with SoftExpert solutions

    The company’s operations and customer services are managed by the SoftExpert Suite, allowing more control and agility daily

    Dekalb Metal Finishing has improved operations and assures quality after implementing SoftExpert’s solution, a provider of software and services for quality management and automation of business processes.

    For the last 70 years, DeKalb Metal Finishing of Auburn Indiana, has provided quality electroplating and metal finishing services to the automotive and general industry sectors. The company specializes in RoHS compliant electroplating and environmentally friendly passivates and sealers to add corrosion protection, wear resistance and aesthetic qualities to metal parts.

    According to Quality Manager, Matt Morris, the company’s main challenges were consistently tracking process performance and managing the many responsibilities of team members to assure great results for their growing list of customers. “We had difficulties in tracking key process characteristics for the products we electroplated and the many action assignments we had each month” says Matt.

    “The ability to better monitor our process lines and make real time adjustments using statistical analysis was a key factor in our selection of the SoftExpert Excellence Suite” he says. “Additionally, the ability to stay focused on our individual responsibilities and quickly respond to customer questions by immediately recalling the processing history of each lot also contributed to our decision”.

    “Through the solution we are able to effectively and efficiently manage our many daily tasks such as outside lab testing and prototyping projects as well as individual continuous improvement assignments” Matt adds.

    Currently, the Quality, Engineering, Purchasing, Operations, and IT departments make use of the Statistical Process Control (SPC), Project Management, Document Control, Problem, Audit, Training, Kanban, Knowledgebase, Meeting, Requirement, Process, Workflow and Analytics modules.

    Another highlight pointed out by Matt is the possibility of monitoring their processes by using real-time analysis and metrics to assess the performance of both their shop floor equipment and their associates.

    With the electroplating process controls, business process automation and dynamic action assignment management, DeKalb’s daily operations are more efficient. “We are able to see the workload of our specialists to anticipate bottlenecks and adjust individual assignments. This visibility into our daily performance is enabling us to improve and accelerate our customer services,” Matt adds.

    For the future, the company plans to implement other SoftExpert modules so that all users can use standardized forms and workflows to capture key data and review and resolve open issues. “We continue to explore the rich features of the system to automate additional business processes and performance tracking,” he concludes.

    ABOUT SOFTEXPERT

    SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

    Founded in 1995 and currently with more than 2,000 customers and 300,000 users worldwide, SoftExpert solutions are used by leading corporations in all kinds of industries, including manufacturing, automotive, life sciences, food and beverage, mining and metals, oil and gas, high-tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, and healthcare.

    SoftExpert, along with its extensive network of international partners, provides hosting, implementation, post-sales support and validation services for all solutions to ensure that customers get the maximum value from their investments.

    Contact our Press team:
    +55 (47) 2101-9900 or Submit Email

    Download our Corporate Profile and learn more about SoftExpert, its products and services

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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
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        • Automotive
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      • By regulation
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        • FSSC 22000
        • GDPR
        • IATF 16949
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        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
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        • SOX
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        • Problem
        • Process
        • Project
        • Protocol
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        • SPC
        • Storeroom
        • Supply
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        • Survey
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        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
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