Hermes Pardini is one of the three main Brazilian players in the laboratory support segment. The institute has 122 units and provides services for clinical analysis, diagnostic imaging, vaccines, functional tests, cryopreservation and human and veterinary genetics.
According to Irilda de Oliveira Costa, Project and Innovation manager, the company identified the need to implement an idea management program. The goal was to create an innovative environment, improving organizational performance with a focus on increasing revenue, reducing costs, customer satisfaction and process improvement. To meet this challenge, the company invested in the SoftExpert Excellence Suite.
“With SoftExpert Excellence Suite, we created the ‘iO2’ Innovation Program, a decision of great strategic importance for our company. It fostered an innovative environment and boosted the company’s organizational performance”, the manager highlights.
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