"We grew from a small startup in Santa Catarina to become one of the largest healthtech companies in Brazil. For the second year in a row, we’ve been ranked as the number one healthtech by 100 Open Startups, the country’s leading startup ranking. It’s an honor and a source of great pride to receive this recognition and look back on how far we’ve come. Implementing SoftExpert Suite and trusting its capabilities have been key drivers on this journey to success."
Pedro Burguesan, Co-founder at Weknow Healthtech.
Significant Savings
A 75% reduction in governance and management costs, saving BRL 300,000.
Stronger Customer Relationships
Customer satisfaction reached an all-time high, with a 99.5% approval rating.
Information Security & LGPD Compliance
Effortless access to information across departments.
Weknow
Weknow is the first company in Brazil to develop data intelligence solutions for the healthcare market—serving hospitals, health insurers, clinics, and laboratories. Recognized as the most innovative healthtech in corporate collaboration, Weknow focuses on creating solutions that automate processes and simplify the work of healthcare managers. With its proactive intelligence, the company helps increase revenue, reduce costs, and enhance clinical and operational efficiency, transforming its customers into smart, connected, and accessible institutions.
SoftExpert Suite powers Weknow’s rise as a healthtech leader
Weknow, a Brazilian technology startup specializing in healthcare solutions, has overcome significant challenges and achieved exponential growth with the implementation of SoftExpert Suite. The platform not only enhanced Weknow’s internal efficiency but also strengthened its position as a leader in the Healthtech market.
"What led us to seek out SoftExpert Suite was the challenge of transitioning from a small company to a large one, from a startup to a scale-up. More than that, we didn’t have defined processes, we didn’t have KPIs, and we lacked a truly professional management structure," says Pedro Burguesan, Co-founder & CBO of Weknow Healthtech.
End-to-End Management
Initially, Weknow adopted BPM to map and optimize operational processes, defining the company's workflow patterns. Then, they implemented CPM to improve performance measurement and make necessary adjustments. This period was marked by challenging transformations aimed at accelerating the company’s growth. Later, they introduced GRC, ensuring compliance with LGPD—crucial for healthcare operations—guaranteeing full regulatory adherence and security.
"From a technical perspective, the tool was easy to implement, but culturally, it was a big challenge. We often say we had to ‘press where it hurt’—we identified inefficiencies and forced changes to bridge the gap and keep growing."
Results
With the implementation of SoftExpert Suite, Weknow reduced governance and management costs by 75%, saving approximately 300,000 reais. "SoftExpert provided us with an integrated solution that not only cut operational costs but also drastically improved our efficiency and effectiveness," Burguesan explains.
Beyond cost savings, Weknow recorded an impressive 98% revenue growth since 2020.
"We literally doubled our revenue, which reflects not just our growth but also the renewed trust our clients have in our services. Customer satisfaction also reached a new milestone, hitting 99.5%. SoftExpert has not only helped us improve internal processes but also strengthened our client relationships, which is crucial for us," adds Burguesan.
From a local startup in Santa Catarina, Weknow has emerged as one of Brazil’s top Healthtech companies, securing the #1 Healthtech ranking for the second consecutive year in the 100 Open Startups ranking.
"SoftExpert Suite was essential to our growth journey. It not only provided us with the tools to optimize our processes but also empowered us to innovate and expand our services with confidence," Burguesan concludes.
