"In a single solution, we were able to find a quality management tool, with systematized communication that reaches all of our collaborators, process automation and integrated components, not to mention flexibility and autonomy in the use of the software"
Suzan Kelly Oliveira, Data Protection and Process Manager at Grupo Tiradentes
Savings of $140,000
The results achieved range from cost reduction to strengthening the corporate management culture
Integration between modules and areas
All areas of the company are served by the SoftExpert Suite solution
Systematized communication
Allowing all employees to access the tool in a practical way
With five institutions and approximately 2,700 collaborators in the states of Sergipe, Alagoas, Pernambuco, Bahia and Rio Grande do Norte, the Tiradentes Group is a leader in higher education in the North and Northeast regions of Brazil. The organization is also home to the Institute of Technology and Research (ITP) and the Tiradentes Innovation Center in Aracaju.
- Kategoriler:
- Education
Manage Quality Processes
According to Suzan Kelly Oliveira, Data Protection and Process Manager at Grupo Tiradentes, the main challenges faced by the group were managing quality processes and spreading the work of the department across the entire organization. “We used countless tools to handle management activities, which made control impossible and led to high costs,” she explains. With business units located in several states, the group identified the need for a solution that followed the Shared Services Center (SSC) model and offered scalability, allowing all employees to easily access the tool without issues related to individualized logins.
Flexibility and Autonomy in Using the Software
Currently, all departments within the company are supported by the SoftExpert Suite solution, which includes 18 components. The most commonly used ones are: Document, Action Plan, Process, Performance, Problem, Incident, and Risk. Suzan highlights that the scalability feature was one of the key differentiators of the solution, enabling all employees to access the platform in a practical way without login-related issues. It also brought greater convenience, more effective control, and enhanced flexibility and autonomy in software use. In addition, automated workflows and visual management portals were implemented to manage the pillars of the group’s data privacy governance model, ensuring compliance with LGPD (Brazil’s General Data Protection Law).
More than 18,000 accesses to documents in the system
The positive results range from cost reductions to strengthening the corporate management culture. By replacing the old project management system with the SoftExpert solution, the group has been able to save $30,000 since it was implemented. Every day, there are more than 18,000 accesses to documents in the system, 124 audits and 617 flowcharts of operational activities performed.
“In addition to automated and integrated management, the solution ensures compliance with the legal and compliance requirements that regulate our business, resulting in a savings of $113,000, which can be used to purchase specialized software to comply with the Personal Data Protection Law," Suzan affirms
Diferencias SoftExpert
- Easy to install
- Great cost-benefit ratio
- Integrated components
- Agile performance
- Cloud platform
