“With these measures, we were able to effectively manage ongoing actions, identifying critical points that require support and close monitoring. The implementation of the Occurrence, Form, and Analytics components, combined with the creation of management portals, increased the efficiency of managing preventive and corrective actions by more than 50%"
Wander Campos, Famap CEO
50% increase in productivity
Famap significantly increased efficiency by automating the management of preventive and corrective actions
Improved customer relationships
Automation strengthened customer relationships, ensuring clients are now served within the expected timeframe
Greater control over ongoing processes
It also simplified the recording of occurrences and the monitoring of ongoing processes
Famap
With 25 years in the market, Famap is a leading compounding pharmacy specializing in nutrition in Minas Gerais, serving several states across Brazil and having supported more than 200,000 people.
- Kategoriler:
- Brezilya
- Healthcare
- ESM – Kurumsal Hizmet Yönetimi
Discontinuity in corrective and preventive actions
One of the company’s main challenges was the lack of a tool that allowed full tracking of all actions, with clearly defined deadlines. Wander Campos, CEO of Famap, explains that before the implementation of the components, meeting minutes were managed using Excel spreadsheets.
“We faced recurring issues tracking meeting minutes, controlling deadlines for recording information after meetings ended and, most importantly, several actions were never executed and ended up lost among so many files. This created discontinuity in our corrective and preventive actions,” he highlights.
Enhancing corporate governance and process management
The company, which has had its document management automated since 2012 through the SoftExpert Document and Workflow components, recently adopted new modules to strengthen corporate governance and improve process management. The project was led by TNX, a SoftExpert commercial partner. Today, the solution is used across several departments, including Procurement, Quality, Sales, Finance, HR and IT, among others. The tool also helps the pharmaceutical company maintain its qualification seal issued by ONA, the National Accreditation Organization.
Delivering value and building greater trust
Famap increased operational efficiency by automating the management of corrective and preventive actions, as well as customer requests, using SoftExpert’s ESM solution. This automation simplified the recording of occurrences and improved monitoring of ongoing processes. According to Campos, the initiative also strengthened customer relationships, ensuring clients are now served within the expected timeframe, resulting in greater value and increased trust.
About TNX Brasil
TNX Brasil is a Brazilian IT solutions integrator specializing in delivering technology through a consultative approach. Its services include consulting, planning and executing projects related to innovative and advanced technological solutions. The company operates in Minas Gerais and Rio de Janeiro and also serves the state of Espírito Santo through a wide network of partners across the country. TNX represents SoftExpert in Minas Gerais, Rio de Janeiro and Espírito Santo.
