"For Catarinense Pharma, the potential of technology to transform processes and achieve operational excellence became apparent. SoftExpert proved to be a pivotal partner, offering an innovative solution that was instrumental in transforming our SSC. This solution optimised processes, enhanced the customer experience and increased productivity."
Leonardo Bitsch, Director of Shared Services Center at Catarinense Pharma
Centralisation of services in the SoftExpert Suite
+6,000 requests answered in 8 months
From service requests to report generation
Automation of more than 30 processes
Transparency and efficiency
Improved communication between employees and customers OTC