À propos du contenu
ITIL®, CMMI® and COBIT® have profound influence and reach in the IT industry globally, serving as defining frameworks for wide sections of IT practice.
The frameworks are often utilized as stringent criteria for awarding contracts and assessing maturity, risk and performance, but IT management remains in a chronic crisis of poor image and performance, and so deep critiques of the major frameworks (ITIL®, CMMI®, COBIT®…) are appropriate, given their influence.
Currently, they unfortunately are obscuring end to end IT value and encouraging IT transformation initiatives less focused on a holistic system of value, and more focused on strengthening silo walls. Their concept of “process” is inconsistent with well-established industry BPM (Business Process Management) best practices.
In this White Paper Charlie Betz proposes a better integration between the main IT frameworks and industry BPM best practices.
À propos de l'auteur
Charlie Betz is Director of Technical Strategy (aka Chief Architect) for a major US telecom and ecommerce hosting provider, currently assigned to one of the largest US retailers.
Previously he was Research Director at Enterprise Management Associates. His EMA responsibilities included IT portfolio management, IT financial management, software asset management, service desks and ITSM suites, and the concept of “ERP for IT.”
Prior to that, he spent 6 years at Wells Fargo as Enterprise Architect and VP for IT Portfolio Management and Systems Management. He has held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.
He is the author of Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children), and a co-author with Steve Bell’s of Run Grow Transform: Integrating Business and Lean IT
He is the sole author of the popular www.erp4it.com weblog.