À propos de l'auteur
Dr. John R. Dew serves as Director for Continuous Quality Improvement at the University of Alabama. He holds a Doctorate in Education from the University of Tennessee. John has worked with chemical processing, paper production, power generation, machining, and manufacturing plants, city governments, educational institutions, and healthcare facilities in implementing teams, in teaching supervisors to become team leaders, and in helping middle managers learn to manage in a team structure. He is the author of Quality Centered Strategic Planning, Empowerment and Democracy in the Workplace, Managing in a Team Environment, and Diagnosing and Preventing Adverse and Sentinel Events.