Improved QMS Performance
Improved the performance of the Quality Management System (QMS) in audits, fully meeting the requirements of the NBR:ISO 9001 standard and ensuring greater compliance and efficiency
Reduced Document Management Time
There was a significant reduction in the time and resources spent on document control and distribution, simplifying processes and ensuring quick and secure access to information
Comprehensive Quality Optimization
The solution provided a substantial reduction in the time spent on corrective and preventive actions, decreased manual labor focused on these activities, and eliminated non-conformities, resulting in a more robust and effective quality management system
Tecnosulfur, a SKW Group company and a national leader in liquid metal treatment with operations in Brazil and Latin America, sought to automate its operational control. With a revenue of approximately R$ 96 million in 2015, the company chose SoftExpert Excellence Suite from SoftExpert to enhance its business processes, regulatory compliance, and corporate governance.
- Catégories:
- Gestion de la Qualité – QMS
Challenge
Tecnosulfur faced a significant challenge in controlling its documentation and quality processes. The company managed over 300 documents, including procedures, work instructions, and product specifications, manually and in physical format. Furthermore, the control and processing of non-conformities were also done manually, through paper forms, leading to inefficiency, increased risk of errors, and a high volume of manual labor.
The Solution
To overcome these obstacles, Tecnosulfur implemented the SoftExpert Excellence Suite, automating the control of its operations. The SoftExpert Action Plan and SoftExpert Document modules were deployed, enabling computerized (web-based) control of both documents and non-conformity processes. Approximately 30 users from various sectors such as Quality, Projects, Commercial, Purchasing, Production, and Maintenance routinely use the tool.
The SoftExpert Action Plan optimizes the entire lifecycle of Action Plans, from initial registration to final approval. It improves team communication and collaboration by centralizing the planning, execution, and monitoring of tasks. The SoftExpert Document, in turn, is a robust solution for electronic document management, handling the entire content lifecycle, from creation to archiving or disposal.
The Results
The computerization of document control and corrective and preventive action processes at Tecnosulfur resulted in remarkable improvements. QMS performance was significantly enhanced in audits, ensuring compliance with NBR:ISO 9001 standard requirements and eliminating non-conformities. There was a considerable reduction in time spent on manual activities and labor dedicated to these tasks, freeing up resources for more strategic activities.
According to José Eustáquio dos Reis, Tecnosulfur’s Quality Coordinator:
“Today, we have a higher degree of reliability and availability of information due to the use of SoftExpert Excellence Suite, which proved to be extremely important in maintaining our Quality Management System. In addition to practicality and ease of use, the available tools are very well planned and efficient. The available modules are fully integrated with management standards, which provides much more peace of mind for QMS management.”
The system implementation, conducted by TNX Brasil (SoftExpert’s partner), was praised for its speed, efficiency, and customer service that exceeded expectations, establishing a solid partnership and contributing to the optimization and success of the organization’s systems.
Next Steps
The next stage of Tecnosulfur’s implementation project will involve integrating the SoftExpert Performance module. This module will serve as essential support for the company’s Goal Deployment Program, with an estimated creation of approximately 500 indicators, ranging from shareholders to factory floor operations.
