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Total Quality Management (TQM)
Total Quality Management (TQM) is a comprehensive management philosophy and approach focused on long-term organizational success through customer satisfaction. At its core, it is an integrative system that engages all employees in the continual improvement of processes, products, and services.
This approach is built on key principles, including a primary focus on meeting customer expectations, the active involvement of all employees, and a commitment to fact-based decision-making. TQM emphasizes a strategic, process-oriented approach where effective communication binds these elements together to foster a culture of quality.
Related terms
Total Productive Maintenance (TPM)
Strategy to maximize equipment efficiency.Quality by Design (QbD)
Systematic approach to product development, establishing comprehensive requirements throughout the entire production chain to ensure higher quality, efficacy, and safety.Poka Yoke
Device or process that prevents human errors.
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