Learn more about our solution to simplify Enterprise Service Management in your company
Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.
Main benefits
Agility
Reduce manual tasks by automating the entire request, incident and problem management lifecycle.
Improve communication
Standardize service through a centralized channel and service integration, improving communication and information flows between departments and customers.
Ease of use
Simplify the user experience with intuitive, personalized self-service portals and service catalogs.
Productivity
Avoid wasting time and resources with repetitive tasks, service failures, and poorly planned changes, improving the management of your business demands.
Quality
Improve customer satisfaction by improving the quality of services and meeting deadlines.
Visibility
Monitor progress of activities and satisfaction levels through performance indicators with complete and customizable dashboards.
Improve productivity and quality of services, reduce response times, and boost results
SoftExpert ESM is a software solution for corporate service and IT service management (ITSM). It is based on best corporate services practices, including ITIL® and other frameworks widely adopted by the market.
Requests
- Centralize the service request process for different areas such as IT, HR, financial and legal, among others.
- Prioritize requests, optimize the distribution of activities and avoid overloading the team.
- Track the status of requests and automate alerts and notifications for those responsible.
- Store the knowledge generated from the history of requests and problem resolution.
Self-service portals
- Encourage self-service through personalized service portals, avoiding redundant requests and allowing users to solve their own demands.
- Provide pre-formatted procedures and knowledge bases to employees, customers and partners.
- Optimize company activities and allocate resources to more important demands.
Service Catalog
- Create service requests with a central repository updated in real time.
- Simplify opening requests and tickets by creating unified service catalogs for each department.
- Design specific workflows for each need with process modelers and no-code electronic forms.
Integration
- Easily integrate service processes with resource, portfolio, and project management.
- Investigate occurrences with built-in root cause analysis resources.
- List all IT asset information in a single asset management repository.
- Generate analytics reports with service quality and performance indicators.