“With SoftExpert’s solution, in addition to increasing agility in on-site assessments and reducing the time needed to deliver reports to area managers, we are now able to prepare action plans directly in the system, providing visibility of deadlines and progress to all stakeholders. Today we can track results, proposed actions, compliance with deadlines by leaders of the audited areas, and, most importantly, the implementation of corrective actions to resolve nonconformities.”
Juliana de Oliveira Costa - Audit Coordinator
Reduction in on-site assessment time
Time decreased by at least 50%
Faster audit processes
Customized dashboards improved productivity in audit execution
Greater control and monitoring of improvements
The solution is used by more than 7,000 users
Drogaria Araújo
Drogaria Araújo is the largest drugstore chain in Minas Gerais, Brazil. With 113 years of history, the company is headquartered in Belo Horizonte and has 300 stores in 27 cities across the state. In addition to its stores, it operates a modern compounding laboratory and e-commerce platform, serving 50 million customers per year.
- Categorie:
- Brasile
- Farmaceutica e Scienze della Vita
Drogaria Araújo reduces audit time by 50% with SoftExpert
The Challenge
As Drogaria Araújo’s expansion plan foresaw the opening of 20 new stores every six months, there was a need for a faster and more focused audit process, with stronger control and follow-up on improvements and actions proposed for the company’s departments. Combining on-site assessments and report delivery, the process used to take an average of 14 hours.
The Solution
To address these challenges, Drogaria Araújo adopted the Audit, Process, Problem, Form, Analytics, Document, and Action Plan components of SoftExpert Suite. The solution is used by more than 7,000 users.
SoftExpert Suite enabled the development of customized dashboards that boosted productivity in audit execution and improved management of action plans, as well as nonconformities.
The data gathered from the assessments is now used as a tool for continuous improvement and supports risk management within the company’s departments.
The Results
After parameterization with the support of SoftExpert technology, audit time was reduced by at least 50%, providing much more agility and reducing manual work throughout the process. With the system in place, at least two audits are conducted per year in each store. On average, 580 nonconformities and 70 action plans are recorded per month—numbers that were impossible to achieve before.
