“The adoption of the solution has enhanced Petrovina’s process management maturity, bringing greater agility, compliance, and control. It has also been essential in driving the company’s cultural transformation, strengthening a process-, data-, and results-driven management approach, and preparing the business to grow with scalability and competitiveness.”
Erica Gomes, Process Coordinator at Petrovina Sementes
Seamless integration between SoftExpert Suite and SAP B1
The native integration between platforms ensures connected processes, unified data, and greater agility in corporate management
Automated and fully traceable IT service management
The digitalization of service requests brought greater efficiency, real-time visibility, and a 45% reduction in average response time
Data-driven and performance-oriented process management
With intuitive dashboards and automated workflows, Petrovina strengthened its performance-driven culture and data-based decision-making
Petrovina Sementes
With over 40 years of history, Petrovina is among the largest seed producers in Brazil, with more than 1.5 million hectares planted over the past four decades. Specializing in corn, soybean, and cotton seed production, the company stands out for its commitment to quality, efficiency, and innovation in the agribusiness sector.
SoftExpert Suite boosts IT management at Petrovina with SAP integration
In just 10 days, the company reduced the average IT service request response time by 45%
The challenge
In daily operations, communication via email caused delays, missed deadlines, and rework. Without traceability, the IT team struggled to prioritize requests and track key metrics. The result was low productivity and difficulty keeping pace with the company’s growth.
The turning point with SoftExpert
When implementing the SAP B1 ERP system, Petrovina sought a platform that went beyond traditional helpdesk tools and ensured integrated process management.
“Although we previously used a helpdesk platform, it proved limited in functionality and management capabilities, making it impossible to gain visibility into workflows, analyze metrics, or identify bottlenecks,” explains Erica Gomes, Process Coordinator at Petrovina.
The choice of SoftExpert was driven by reliability, flexibility, and native integration with SAP. Hosted in the cloud, the solution now supports departments across IT, Finance, Accounting, Tax, Assets, and Legal.
“In addition to its proven integration with SAP, the user-friendly interface and broad customization options were decisive factors to ensure an implementation that met our specific needs,” adds Erica.
Petrovina adopted SoftExpert ESM (Enterprise Service Management) as the foundation of this transformation. The solution combines IT service management (ITSM) with corporate service management, helping the company overcome the limitations of its previous model. Based on globally recognized frameworks such as ITIL, the platform enhances the management of IT, HR, Finance, and Legal departments, promoting greater integration across areas, reducing communication silos, and continuously improving processes.
Results that speak for themselves
- +200 tickets processed in just 10 days — fully traceable
- Real-time monitoring of deadlines and request volumes
- 100% visibility for requesters to track status updates instantly
- Integration with SAP B1 ERP ensuring business scalability
- 89.6% service efficiency — over 1,600 tickets resolved in six months
The new support process logged more than 200 requests in just 10 days, enabling detailed management by type, priority, and technical classification. The change brought real-time visibility for management, transparency for requesters, and allowed tracking of average response times by category and origin, overcoming the limitations of the previous model.
In petrovina’s words
“The adoption of the solution increased Petrovina’s process management maturity, bringing greater agility, compliance, and control. It has also been essential to the company’s cultural transformation, strengthening a management model driven by processes, data, and results, and preparing the business to grow with scalability and competitiveness,” says Erica Gomes.
Looking ahead
The next steps include expanding digitalization through the implementation of the Asset, Training, Competence, and Audit components, further strengthening governance and building an increasingly integrated, scalable, and governance-driven digital ecosystem aligned with the company’s growth strategy.
About J2A
J2A Consultoria is a consulting firm based in Mato Grosso with more than 17 years of experience and a solid reputation in SoftExpert Suite projects, in partnership with SoftExpert. The company focuses mainly on Brazil’s Central-West region and stands out for its highly qualified and committed team, treating every client as a true project partner. This approach has fostered long-lasting relationships and significantly boosted corporate adoption of the SoftExpert Suite across multiple industries.
