Reduced Bureaucracy & Time Optimization
The SoftExpert solution contributed to a significant reduction in bureaucracy in management processes, minimizing time and effort spent on manual activities and making information access more agile
Strategic Alignment & Productivity
The system allowed for the use of reliable and precise indicators for strategic decision-making, aligning all employees with organizational objectives and increasing productivity in document and activity management
Enhanced Control & Data Security
Guaranteed complete traceability of projects and documents, along with the standardization and organization of the collection, providing greater security and protection for stored indicators
CSN Paraná is a lamination and coating unit of CSN (Companhia Siderurgica Nacional) located in Araucária, in the metropolitan region of Curitiba, Brazil. Its main products are CSN Galvalume (galvanized steel with a zinc and aluminum alloy), CSN Pre-Painted Steel, and galvanized steel with pure zinc coating. CSN Paraná has a forecasted annual production capacity of 100,000 tons of pre-painted products, 230,000 tons of galvanized steel, and 220,000 tons of stripped hot-rolled coils. The company demonstrates environmental concern, with commitments to the Environmental Institute of Paraná and the use of modern equipment for emission control and effluent treatment.
- Categories:
- Mining & Metals
- Brazil
The Challenge
CSN Paraná faced a challenging scenario with lengthy processes for updating over 100 indicators and manual opening of Corrective Action Reports (CAR) and Preventive Action Reports (PAR), with time-consuming analysis of criteria. Rework was often needed to ensure indicator accuracy, and there was difficulty in critically analyzing indicators at managerial meetings and correlating them. Furthermore, the company relied on individuals to obtain information, and indicators were vulnerable due to being stored in spreadsheets.
The Solution
To reverse this scenario, CSN Paraná adopted the SoftExpert Performance module for performance management. Based on three levels of administration – strategic, tactical, and operational – SoftExpert Performance provides a simple way to control the performance indicators of individual business units, aligned with the overall corporate management strategy. With comprehensive functionality, including interactive scorecards, strategic maps, dashboards, and preconfigured reports, the software associates indicators and initiatives with strategic objectives. Rafael Carvalho Lara, Quality Assurance Expert at CSN Paraná, highlights the integration of SoftExpert Performance with the module for non-conformance management, preventive and corrective actions (SoftExpert Action Plan), as well as the flexibility and adherence of the SoftExpert Excellence Suite to ISO-based management systems.
The Results
The implementation of SoftExpert Performance was fundamental for CSN Paraná to maintain the competitive advantages of its quality model. The project was a great team effort, allowing for a meaningful and collaborative exploration of the system’s features, fully meeting business requirements.
The results include:
Reduced indicator update time: The software reduced the time required to update indicators by 42 days per year.
Strategic alignment: SoftExpert Performance demonstrated the connection of the entire management system, aligning processes, indicators, and people with CSN’s strategic objectives.
Improved indicator accuracy: Increased the accuracy of indicators and facilitated access to specialist systems.
Reduced bureaucracy: Contributed significantly to reducing the bureaucratic work inherent in management systems, making information access quicker and ensuring management quality.
Democratization of information: Managers no longer depend on people to access data, and graphic tools make visual management of Strategic Map, Indicator Tree, and the indicators themselves very effective.
With SoftExpert Performance, CSN Paraná protects indicators and information, eliminating the vulnerability of spreadsheets. The tool has greatly contributed to reducing bureaucratic work inherent in management systems, providing quick access to all information and ensuring management quality.
