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SoftExpert Suite
Increase collaboration and compliance in your company with the integrated SoftExpert Suite platform.
All you need, all-in-one solutionModular and integrated solutions working together to drive efficiency and operational excellence in your companyStandardize business process, automate workflows, integrate applications.
Business Process Management
Modeling and automation
Smart forms
Task execution
Turn strategies and objectives into robust results
Strategy maps
Scorecards
Targets and objectives
Key performance Indicators
Maximize asset lifespan, minimize downtime, unplanned outages, and unnecessary costs
Asset inventory
Calibration plans
Service requests
Work orders
Streamline enterprise document management, reduce paperwork, and foster teamwork collaboration
Data capture
Electronic signatures
Version control
Advanced security
Modernize your quality management system, ensure compliance, and drive continuous improvement
Compliance and audits
Document and process management
Risks and opportunities
Corrective actions and continuous improvement
Reduce the likelihood and severity of risk events, leverage opportunities, and optimize strategic decision-making
Risk and opportunity management
Control testing
Control Self-Assessment
Treatment and monitoring plans
Manage all aspects of enterprise services and IT service management on a single platform
Service Level Agreement (SLA)
Request history
Self-service portals
Service catalog
How to Implement IT Service Management that Supports Your Company's Strategy and Objectives
DownloadAvoid incidents, reduce costs, and promote a culture of excellence that drives sustainable success for your business
EHS risks
Internal and external audits
Policies and procedures
Training
Foster sustainability, turn your risks into opportunities, and automate end-to-end processes
ESG risks
ESG Initiative plan
Sustainability KPI´s
Procedures and policies
Effectively integrate business strategy execution with risk management and compliance practices
Risks and opportunities
Business Impact Analysis (BIA)
Control testing
Requirements and audits
Unlock human potential. Simplify, automate, and optimize every aspect of workforce management
Skills assessment
Nine Box Matrix
LMS or traditional training
Individual Development Plans (IDP)
Manage your change processes, turn ideas into results and drive innovation and organizational change in your company with a complete platform
Capturing ideas
Feasibility analysis
Prioritization
Implementation of initiatives
Innovation management - how to ensure competitiveness and sustainability in your business
DownloadCentralize, automate, and integrate the entire product lifecycle, driving innovation and profitability
Product Lifecycle Management
Document Control
Project and Change Management
Failure Mode and Effects Analysis (FMEA)
Manage the entire project lifecycle efficiently by centralizing information to optimize resources, timelines, and deliverables.
Efficient resource allocation
Schedule with deadlines and assignees
Integrated project and portfolio management
Time and effort tracking
Simplify supplier management, automate processes, centralize data, and enhance communication
Onboarding and qualification
Contract management
Inspections
Real-time performance
Optimize processes, automate tasks, enhance communication, and boost productivity
Kanban
Automated processes
Collaborative projects
Real-time interactive portals
Optimization of planning, execution and monitoring of activities
Planning
Execution of actions
Monitoring
Results monitoring
With automation, we were able to integrate cost reduction and innovation initiatives. Today, we have a single database with information that can be accessed in real time. It was a great improvement in terms of agility and effectiveness.
Libele Silva - Quality Assurance Analyst
Real-time data for better decisions
Data sources
Reports
Insights
Interactive portals
"I am delighted to report that our partnership with SoftExpert is going extremely well in a number of areas. The support and assistance we've received have been particularly crucial. In our day-to-day operations, ensuring that all business areas are well-served is essential, and SoftExpert has consistently excelled in this regard. The stability and flexibility of their cloud solution are especially important for us, and the ability to scale resources as needed, combined with the security of the cloud environment, has significantly contributed to the success of our operations."
Luiz Page - Architecture and Systems Manager at Tegma
Enhanced flexibility and strengthened control over processes.
Customization
Automation
Efficiency
Agility
"Our productivity was positively impacted, since we started to act proactively and more effectively in decision-making, based on reliable information provided by management dashboards. As the person responsible for this deployment, I am very proud that we are today on a higher step in the evolutionary escalation of technology application in Hypofarma's business processes."
Giulio Chiabi, IT manager at Hypofarma
Quality products to exceed customer expectations
Planning
Approval of parts
Quality control
Standardized documentation
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Electronic management of hard copies
Document retention
Repositories
Physical document management
Temporality table
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Traceability and full control over assets
Inventory
Usage history
Depreciation control
Traceability
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Compliance and integrity that drive business value
Planning and execution
Auditors' schedule
Non-conformity record
Final reports
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Customization of rules, event integration, and efficient and secure activity management.
Business rules
Integrations
Event triggering
Web services
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Easy Calibration Management
Calibration
Performance indicators
Work orders
Cost control
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Generative AI to accelerate your organization's digital transformation
Creating Workflows with AI
Automatic form filling
Risk management with AI
Content management with AI
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
Precise extraction and automated data processing
Recognition profiles
Image processing
OCR
Document indexing
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Skill development to drive results
Competency assessment
9-box matrix
Development plans
Career and succession
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Consolidation of customer data in one place
Customer catalog
Customer evaluation
Document control
Performance monitoring
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Data analysis, KPI forecasting, and process improvement.
Process mining
KPI forecasting
Time series
Data export
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Organization and integrity throughout the document lifecycle
Classification
Revision control
Document approval
Digital signature
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Cloud file storage and sharing with efficiency and security
Storage
Sharing
Security
Collaboration
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
Elimination of errors and more reliability in processes and products
Failure analysis
Risk prioritization
Corrective actions
Continuous improvement
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Engaging experience with challenges and rewards.
Rewards
Engagement
Performance rankings
Points exchange
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Agility in recording and handling incidents
Incident logging
Execution of activities
Deadline control
Alerts and notifications
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Incoming/Outgoing Goods Inspection
Receipt control
Inspection checklists
Testing methods
Batch approval/rejection
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Quick answers to frequently asked questions
Article categorization
Instant responses
Multi-language
Integrations
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Reduced downtime and optimized asset life
Maintenance
Performance indicators
Work orders
Cost control
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Optimization of meeting planning and meetings
Meeting scheduling
Participants
Minutes control
Action tracking
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Quality and reliability of measurement systems
Equipment classification
Shift control
Measurement reports
Variability analysis
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Management of Objectives and Key Results
Objective setting and KPIs
Key results
Check-in
Integrations
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Integrity and control over product data
Item structure
Technical specifications
Version control
Non-conformities
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Robust and intelligent management of goals and results
Strategic map
Performance indicators
Goals
Results
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Robust management and prioritization of initiatives
Initiative logging
Scenario simulation
Evaluation and prioritization
Reports
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Optimized integration of CAPA and RCA processes in your industry
Problem logging
Root cause analysis
Deadline control
Monitoring
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Standardization of processes to drive results
Modeling
Testing and distribution
Version control
Optimization
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Organization and control of projects and initiatives
Planning
Activity schedule
Resource allocation
Status report
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Visibility and control over the processing of documents, files and objects
Receiving
Document processing
Flow monitoring
Electronic signature
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Full request lifecycle management
Request logging
Approval controls
Monitoring
Satisfaction evaluation
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Clarity and control over implementation of requirements
Requirements mapping
Approvals
Applicability evaluation
Implementation and monitoring
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Consolidation of risk management across the organization
Risk matrix
Impact assessment
Risk treatment
Control implementation
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Clear insight into processes and fewer variations and inconsistencies
Process quality
Control charts
Capacity analysis
Product tolerance
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Visibility and full control over inventory
Inventory management
Inventory
Material handling
Alerts and notifications
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Consolidation of supplier data into a single environment
Supplier catalog
Supplier evaluation
Document control
Performance monitoring
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Optimization of end-to-end input management processes
Material characteristics
Manufacturers
Suppliers
Integrations
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Easy answer collection with dynamic and intelligent questionnaires
Material characteristics
Manufacturers
Suppliers
Integrations
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Ease in recording time and billing control
Time tracking
Billing control
Resource management
Service reports
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Unlocking human potential across the organization
Course catalog
Needs matrix
eLearning
Certificate issuance
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Productivity and collaboration with automated workflows
Workflow automation
Execution of activities
Deadline control
Alerts and notifications
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Streamline product development, drive technological innovation and ensure compliance with standards such as AS9100.
Business Processes
Product Lifecycle
Quality
Risk Management
Manage documents, control risks, and automate processes on a single cloud platform. Ensure compliance, traceability, and sustainability throughout the agribusiness chain.
Maximize productivity and reduce risk
Operational efficiency and sustainability
Centralised document management
Compliance with agribusiness standards and laws
Reduce costs, boost productivity, and ensure compliance with standards like IATF 16949.
Guaranteed Quality
Product Lifecycle
Processes
Documents
Automate processes, ensure compliance, and speed up product release cycles.
Regulatory Compliance
Equipment and Facilities
Records and Documents
Quality
Automate processes, ensure compliance, and speed up product release cycles.
Suppliers
Quality
Training
Environmental, Social, and Governance
Boost efficiency and excellence: streamline, document, and monitor seamlessly.
Documents
Processes
Continuous Improvement
Competencies
Increase operational efficiency by integrating processes, managing projects, and analyzing risks in your operation.
Optimize asset performance and reduce unplanned downtime
Increase productivity with a focus on sustainability
Integrate systems and overcome legacy technology challenges
Ensure compliance and efficiently manage complex projects
Transform AEC management: streamline processes, reduce risks, and boost productivity.
Processes
Documents
Recruitment and Selection
Risk Management
Maximize efficiency in risk management and ensure compliance with AI-powered insights and complete cloud-based document traceability.
Identify and mitigate potential risk issues
Accelerate your customer service, analytics, and credit decision processes
Visibility into document validation, historical records, and audit trails
Expansion driven by business strategy alignment
Simplify processes, improve satisfaction, and meet food standards such as FSSC 22000.
Digitally transform your production and integrate processes
Ensure compliance with efficient document management
Streamline and strengthen your audit management
Proactively manage risks and protect your brand
Optimize healthcare: standardize procedures, optimize resources, and ensure compliance.
Quality
Electronic Recordkeeping
Competencies and Training
Medical Assets
Ensure FDA/EMA compliance and accelerate innovation with SoftExpert’s Integrated Pharmaceutical Platform.
Unify quality, document and training management
Release new drugs on time while staying within budget
Gain complete and easily accessible traceability across your production chain
Get real-time insights into factory and quality system performance
Simplify regulatory compliance and post-market surveillance
Turn data into productivity, reduce downtime, and boost efficiency, quality, and profits.
Automated Processes
Performance
Documents
Environment, Social, and Governance (ESG)
Increase efficiency, foster collaboration, and comply with ISO 14001/45001 standards.
Processes
Assets
Projects
Environmental, Social, and Governance
Revamp processes to deliver exceptional citizen support more efficiently
Documents
Processes
Shared Services Center
Risk and Governance
Increase operational efficiency, reduce inventory costs, and improve product management.
Corporate Performance
Suppliers
Customer Relationship
Environment, Social, and Governance
Empower agility, boost project profits, digitize, and scale productivity to new heights.
Automated Processes
Performance
Documents
Projects
Boost innovation, streamline processes, and comply with ISO 27001, ISO 9001, ISO/IEC 27001, ISO 27701, ISO 37001 and ISO 37301 standards.
Shared Services Center
Infrastructure and Equipment
Risks
Training
Optimize inventory, streamline maintenance, ensure safety, and boost productivity.
Processes
Assets and Maintenance
Health, Safety, and Environment
Customer Service
SoftExpert IDP
Our Intelligent Document Processing (IDP). Transform complex documents into relevant data with just a few clicks.Cloud Computing
Accelerate digital transformation with the use of Cloud solutionsConsulting and Implementation
Consulting, Implementation, Optimization, and Mentoring ServicesCustomization Services
Maximize Benefits with Expert Customization: Tailored Solutions for Enhanced SoftExpert Systems PerformanceIntegration
Integration services integrate SoftExpert solutions with other applicationsOutsourcing
Achieve your business goals with specialized and personalized supportProcess Automation
Automate Your Company's Routine Processes and ActivitiesService Hours Package
Streamline Your Support with SoftExpert's Flexible Service Hours PackSupport
Comprehensive Support for Seamless Transformation: SoftExpert's End-to-End Solutions for Every BusinessValidation
Achieve Regulatory Compliance and Cost Efficiency: SoftExpert's Validation Services for Electronic SystemsTraining
Corporate training focused on results and solutionsStore
Discover how to improve your SoftExpert product experience by exploring the exclusive solutions and services in our store.Blog
The SoftExpert Blog shares knowledge, concepts and solutions for excellence in management.ROI Calculator
Discover the impact of digital transformation on your business! Use our ROI Calculator and see your return on investment in just a few minutes.Events
Catch up the latest SoftExpert Events on management, compliance, technology, quality and much more!Success Cases
Discover how organizations from different sectors are driving Digital Transformation through SoftExpert solutions!Features
eBooks, White papers, Videos and more. Our expertise is yours.Corporate demo
Explore our solutions with this corporate demo, see how we've helped thousands of companies like yours achieve their goals.Glossary
Here you will find the most important terms and concepts for managing your business, categorized by industries, standards, and solutions.Language:
🇺🇸 English
🇧🇷 Portuguese
🇪🇸 Spanish
🇩🇪 German
🇫🇷 French
🇮🇹 Italian
🇹🇷 Turkish
Over 767 procedures and 1,300 forms are managed seamlessly on the SoftExpert Suite platform
The solution streamlines information recording, ensuring clear and efficient documentation of all actions taken
More than 20,000 online training sessions delivered in 4 years, showcasing the reach and effectiveness of the training programs
Present in Brazil for over 55 years, Apsen is a pharmaceutical company known for its commitment to researching, developing, and providing high-quality medicines that enhance people's quality of life. Headquartered in São Paulo and employing over 2,000 people, Apsen operates in areas such as the Central Nervous System, Genitourinary System, and Musculoskeletal System, distributing millions of medication units annually. The company is driven by strategic pillars that include innovation, a strong focus on human capital, and investment in technology, solidifying its position as a leader in the Brazilian pharmaceutical sector.
For many companies, facing regulatory audits can feel like a trial by fire. However, for those that have made compliance a core part of their strategy, each inspection becomes an opportunity to reinforce their market position. Imagine the impact of a successful audit: it not only ensures operational continuity but also fosters unshakable trust among consumers, elevating the company to a level of competitive distinction. It was with this vision that Apsen chose SoftExpert to digitally transform its business.
Previously, the company faced challenges with its document management system and even received inquiries from Anvisa regarding the system’s validation and weaknesses. Giselle Gataz, Technology Products Coordinator, explains: “The goal of a system is to make the user’s life easier, not the other way around. We don’t want the user to work for the system; instead, the system should add value and support the team.”
Driven by the need for improvement, Apsen explored alternatives. After hearing positive feedback from employees about SoftExpert, the decision was unanimous. Giselle emphasizes the software's robustness, flexibility, and ease of use, which allow it to meet the sector's stringent requirements, including those of Anvisa.
"In the pharmaceutical sector, the difference between medicine and poison is the dose. We deal with high-risk issues, so having a platform that ensures agility and security in our processes is essential. SoftExpert Suite has provided us with exactly that."
At Apsen, the Quality area leads the use of the platform, managing essential processes such as procedures, training, deviations, incidents and change controls, always with well-founded corrective actions. Currently, there are 767 procedures and 1,300 forms managed on the platform, reinforcing the importance of the system in the continuous improvement of operations.
The traceability of information is one of the greatest advantages of SoftExpert Suite pointed out by the Quality Assurance Coordinator at Apsen, Saori Takano Kajihara. She highlights the ease of accessing critical data with just one click, which facilitates the monitoring of incidents and deviations. The platform provides real-time flowcharts, detailing each step and allowing for agile and efficient management.
"The main benefits include version control and document updates, process automation and continuous training monitoring, resulting in greater organization and agility in daily activities. The system centralizes materials and records, facilitates access to documents and training, and contributes to compliance with regulatory standards in a simplified and transparent manner", emphasizes Saori.
Every change or implementation process at Apsen undergoes thorough validation to ensure compliance and traceability. Giselle explains, “The audit module streamlines the recording and export of information, providing transparent proof of all actions taken, including details on responsible individuals, modified data, and an accurate timeline.”
The platform also allows for strict customization of user access based on sector-specific roles, ensuring that only authorized personnel can approve or modify change controls, thus safeguarding the integrity of the process.
SoftExpert's tool has transformed Apsen's corporate training by shifting from in-person sessions to online courses, addressing challenges like limited physical space and the complexity of evaluating effectiveness. Online training now offers greater flexibility and allows for efficient tracking of employee performance.
Since implementing SoftExpert Suite in 2019, Apsen has reached a major milestone, delivering over 20,000 online training courses. This achievement underscores the comprehensiveness and effectiveness of the company's training programs.
Traceability is a standout feature, with each module linked to tests requiring full accuracy to pass. If not, additional training is provided to ensure content is properly absorbed. The platform's ability to identify content gaps leads to continuous improvements. Giselle emphasizes that the platform’s ease of data access and report generation is a significant advantage.
Before automation, training was manually tracked, consuming time and resources. Now, automated reports provide an up-to-date status for each employee, eliminating the need for manual checks and saving time and resources. The platform also offers complete transparency, enabling managers to monitor team performance through detailed reports and indicators, making individual assessments simpler.
Giselle highlights the special relationship with SoftExpert: “With SoftExpert, it’s different. It’s like a true partnership, a bond of interdependence. Our needs and challenges often inspire improvements that enhance the platform, benefiting both sides and strengthening our trust in working together.”
Apsen's IT team is committed to unlocking the platform's full potential across all departments, revealing its features and encouraging teams to make the most of its capabilities. “I always say we need to explore the tool thoroughly to identify underused resources, so we can continuously improve our processes,” says Giselle.
The company is now in the final stages of integrating risk management, competency, and indicator modules, while also exploring gamification to engage employees in a dynamic and effective way.