Employing ITSM in value added service provisioning
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
About the content
Service provisioning can oftentimes involve IT functions, such as Service Desk, Server IMAC (install, move, add or change), Desktop support, etc. A typical focus is on the ability to perform these functions better, faster and cheaper.
However, customer demands have been putting an increased focus on value added service provisioning in order to provide a more cost effective and high service level provisioning that could/should contain some important qualities.
In this white paper, Rick Leopoldi will discuss the primary role of value added service provisioning that increasingly assumes a business oriented perspective which implies an increased focus on business needs and requirements with IT being a service provisioned and supply oriented delivery mechanism.
About the author
Rick Leopoldi
Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.
