Füllen Sie die Informationen aus

🇩🇪 Deutsch

Lösungen
Produkte
Branchen
Compliance
Ressourcen
Dienstleistungen
Enterprise

Agrarindustrie
Cloudbasierte Prozesse mit Rückverfolgbarkeit, Risikokontrolle und Automatisierung an einem Ort.
Automobil
Reduzieren Sie Rückrufe, erfüllen Sie IATF 16949 und verbessern Sie Ihr Qualitätsmanagement.
Bergbau und Metallurgie
Optimieren Sie Prozesse, managen Sie Risiken und stärken Sie die Umweltgovernance.
Bildung
Steigern Sie die Effizienz und vereinfachen Sie alle Prozesse und das Dokumentenmanagement.
Chemikalien
Automatisieren Sie Prozesse, beschleunigen Sie Produktstarts und stellen Sie Compliance sicher.
Dienstleistungen und Beratung
Optimieren Sie Prozesse, steigern Sie Produktivität und Wertschöpfung mit intelligenter Steuerung.
Einzelhandel
Steigern Sie Effizienz, senken Sie Kosten und optimieren Sie alle Abläufe.
Energie und öffentliche Versorgungsunternehmen
Integrieren Sie Prozesse, managen Sie Projekte, Risiken und Betriebsanlagen.
Finanzdienstleistungen
Effizienteres Risikomanagement und vollständige Nachverfolgbarkeit in der Cloud.
Gesundheitsdienste
Standardisieren Sie Abläufe, optimieren Sie Ressourcen und managen Sie alle Prozesse effektiv.

Erfolg Fall

Hyundai hat den Nacharbeitsaufwand durch die Automatisierung seines Innovationsprogramms um 57% reduziert

Boosting innovation To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the My Bright Idea program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants. However, the registration and approval process for ideas was completely manual. To give you an idea, employees filled in printed forms and deposited them in a suggestion box, which were later collected, analyzed and controlled using parallel spreadsheets. Hyundai's Quality Supervisor, Fernanda Zucoloto, recalls that the time spent in executing the flow of ideas was extremely long. In 2020, 1,156 hours were spent on rework, the equivalent of six months. "Controls were carried out using spreadsheets and some stages of the process required the manual collection of signatures, making it impossible to automatically manage deadlines and responsibilities, leading to a loss of data," she reports. Process automation Hyundai, which already used the SoftExpert solution for document management, automated the ideas program by creating the "Minha Ideia Brilhante" (My Bright Idea) portal on the SoftExpert Suite platform. Libele Silva, Hyundai Quality Assurance analyst and person responsible for the project, explains that the company mapped the entire process to identify the bottlenecks and designed a new flow, contemplating various possible scenarios. "Initially, we identified what the platform could offer, according to our needs, and after executing the planning and development, we trained the entire leadership team, created manuals and videos to help people understand the system, and we even ran an internal campaign entitled: share ideas with 1 click,” she explains. The SoftExpert Suite solution allows you to register and monitor ideas in real time, in all stages, via a structured and automated system. In the first six months alone, the portal had registered 1,485 ideas, with 866 ideas in progress and 231 already implemented. Requests made before automation were included on the platform to facilitate monitoring, totaling 4,000 records. Increased Productivity Today, the process of registering and approving ideas, which used to take days to complete, can be done in a few minutes, eliminating delays and manual work in a continuous flow where everything is registered in the system and can be consulted in real time. Libele notes that the suggestions that used to be controlled using parallel spreadsheets with follow-ups via email have been replaced by a portal full of useful and fully customizable data, with automatic reminders, allowing employees to register and monitor their suggestions in a simple and quick manner, in addition to redeeming points, with just a few clicks. “This greatly facilitated the execution of the flow and the effective management of data by management, allowing for more focused and objective action planning,” she emphasizes. For the Quality Assurance analyst, the agility of users to carry out activities and management is one of the main benefits. "We had very positive feedback from employees, as the system facilitated the follow-up of everyone involved in the process, providing more control and autonomy for the management of the ideas generated," she explains. SoftExpert features Easy, uncomplicated implementation Excellent cost-benefit ratio Integrated components Agile software Cloud platform

How to Measure Customer Satisfaction

Über den Inhalt

Are your customers satisfied with your products or services? Do you know what they like or don't like about your brand? And most importantly, do you know how you can improve what you already do?

This exclusive eBook presents 7 metrics to measure customer satisfaction, along with comprehensive content on how to monitor this index in addition to traditional surveys, thus improving the consumer experience based on your results.

Bringen Sie diese Lösung in Ihr Unternehmen