“With just 30 days of use, we were already able to rely on the system during our internal audit and demonstrate full compliance with the standard’s requirements. This fast-track implementation model was essential to get everything up and running on time.”
Isabella Matos de Oliveira, Quality Manager at RMMG
Implementation in record time
In less than 30 days, the system was fully operational, automating document management and ensuring compliance during audits
Proven efficiency
The system delivered agility, standardization, and security across processes, strengthening the organization’s Integrated Management System
Continuous transformation
Following the success of the Document Management module, RMMG is now moving forward with the automation of Incident Management, further enhancing quality and performance
RMMG
The Metrological Network of Minas Gerais (Brazil), is a non-profit technical and scientific organization formed by specialized laboratories and institutions focused on metrology. Its mission is to promote a strong metrological culture and support the development of testing and calibration services to ensure product quality and foster technological advancement across industries.
- Categories:
- Services and Consulting
- Brazil
RMMG automates quality management with SoftExpert in under 30 days
The organization, specialized in consulting and auditing, achieved impressive results in record time by adopting pre-built automated processes from the SoftExpert Store
Growth that demands agility
Over the past few years, RMMG has expanded its operations and become a national benchmark in quality management. In partnership with public and private entities — especially laboratories — the institution plays a strategic role in enhancing competitiveness and productivity, in line with Brazil’s National Quality Infrastructure Strategy (ENIQ).
As services grew, ranging from metrology consulting and interlaboratory programs to internal audits, training, and advisory projects, so did the complexity of operations. More clients, more processes, more audits, and greater responsibility to keep everything under control.
Spreadsheets were no Longer enough
Until recently, daily operations were managed through Excel spreadsheets and Word documents. While functional, these tools couldn’t keep scale with RMMG’s expansion. The specialized, lean team needed more agility and reliability to handle growing volumes of data and comply with standards such as ISO 9001 and ISO/IEC 17043.
That’s when the organization began searching for a technology platform capable of simplifying workflows while ensuring standardized, auditable processes.
SoftExpert: agility that makes the difference
The choice of SoftExpert was a natural fit, intuitive, comprehensive, and ready to use. Within weeks, the automated Document Management process was live, with revisions, approvals, and version control running seamlessly.
The results were immediate. During its first audit using the system, RMMG demonstrated a well-structured, reliable, and efficient Integrated Management System (IMS).
According to Isabella Matos de Oliveira, RMMG’s Quality Manager, while the initial adoption met a specific operational need with a pre-built process, it represented much more — a strategic step toward strengthening the entire IMS, ensuring reliability, scalability, and service excellence.
“Today, the tool is extremely effective in managing document control, making our internal organization much more efficient. We’re excited about implementing other components that will further optimize our quality management,” Isabella adds.
The implementation of automated Document Management has brought agility, consistency, and reliability to RMMG’s workflows. The next step automating the Incident Management process will take quality management to an even higher level of efficiency.
This success story illustrates how adopting a ready-to-use process from the SoftExpert Store helps organizations accelerate digital transformation, improve compliance, and deliver measurable results. The Store offers a wide range of plug-and-play solutions including portals, apps, automated processes, and training resources designed to simplify operations and boost performance.
