28% reduction in time dedicated to Document Management
Process automation eliminated repetitive manual tasks, freeing up time for more strategic activities
Centralized and end-to-end control of the document lifecycle
With the Document component, the organization achieved greater security and traceability of the information generated across all plants
Greater speed and reliability in quality processes
Real-time data visibility enabled faster decision-making, reduced rework and increased team adoption of the new solution
Arca Continental
Arca Continental is one of the largest Coca-Cola distributors in Latin America. With operations in Mexico, Ecuador, Peru, Argentina and the United States, the company has been in the market for 94 years and employs around 62,000 people.
Mexican company Arca Continental reduces the time dedicated to Document Management by 28% with SoftExpert
Starting point
The company needed to establish a corporate structure that would allow real-time visibility of the information generated across the organization. According to Arca Continental’s Quality Analyst, Luisa Arzaga, processes were handled manually, making it difficult to monitor the activities carried out in all of the group’s units.
“We had a high volume of manual work due to the creation of around 195 items such as review routes, groups and attributes in each of our 51 plants, resulting in approximately 9,945 items required to set up operational structures. This led us to look for a solution capable of automating this entire process,” she explains.
Choosing the solution
Luisa explains that SoftExpert Excellence Suite was chosen primarily for its flexibility and the ease with which the system allows building a configuration from scratch based on Arca’s needs. Through the Document component, the organization gained greater control over its documents, as the tool centralizes unstructured content and manages the entire document lifecycle. The company also uses the Process, Audit and Performance components.
Impact delivered
The Quality Analyst highlights that the key advantage of the solution is its ability to provide real-time data analysis, resulting in less rework and greater user adoption across the company’s culture. She adds that Arca Continental plans to expand the use of the solution in the near future by implementing additional components for physical file management, performance indicators, training, incidents, activity control and forms.
