“With SoftExpert Suite, we were able to automate our processes and improve activity monitoring through online access to documents. Internal and external audit procedures have become much clearer, with full control over document revisions and distributed copies. Additionally, our paper consumption has decreased significantly.”
Mayara Arantes, Process Analyst at Milano
Complete process automation
Milano eliminated parallel controls and began monitoring workflows in a single environment, ensuring greater agility and traceability
Stronger document management
With revision controls, versioning, and online access, the company brought clarity to audits and reduced errors related to record-keeping
Greater efficiency and cost reduction
Digitization significantly reduced paper usage and strengthened the maintenance of ISO 9001 and ISO 14001 certifications
Milano
Milano Brazil specializes in integrated logistics projects for both public and private sectors. The company operates as a logistics provider for dry cargo, cold chain, and document management and storage. It began operations in 1997 in the city of Duque de Caxias (RJ).
Milano automates processes and enhances document management with SoftExpert
Operational challenges
According to Mayara Arantes, Process Analyst at Milano, the operation had numerous parallel controls, which led to document management failures. Additionally, there were many issues with process tracking, resulting in lost records.
Transformation journey
To address these challenges, Milano adopted the Document, Form, Problem, Workflow, Performance, Process, Action Plan, Request, Analytics, and Risk components of the SoftExpert Suite—a platform designed for management excellence, process improvement, and regulatory compliance, featuring 38 natively integrated modules across 12 corporate solutions.
Concrete results
With SoftExpert Suite, Milano automated its processes and improved document management. The tool also supports the logistics company in maintaining ISO 9001 and ISO 14001 certifications. Automation enabled by SoftExpert has provided better monitoring of activities through online document access.
Furthermore, internal and external audit procedures became clearer, with full control over document revisions and copies. The company also achieved cost savings due to a significant reduction in paper usage.
