Flexible & Remote Web Management
The migration to the web version of the solutions allowed FGM to execute pending activities from anywhere in the world, increasing agility in ongoing process management
Secure & Centralized Documentation
With the SoftExpert solution, process-generated documentation is kept secure and centralized, facilitating access for internal and external users and auditors
Optimized Product Lifecycle
Complete product lifecycle management (from conception to disposal) centralizes information, boosts productivity, and aligns stages with the organization’s business strategy
FGM Produtos Odontológicos, with 25 years in the market, is the best-selling brand in Brazil in the dental whitening segment, serving over 6 million smiles with its Whiteness line. The company exports to countries in Latin America, Europe, and Asia, and operates a 2,600 sq. meter factory in Joinville, Santa Catarina. In addition to dental whiteners, FGM manufactures a wide range of dental products, such as composite resins, fiberglass posts, and cementation products, among others. It holds ISO 9001, ISO 13485, Directive 93/42, and Anvisa Good Manufacturing Practices certifications.
The Challenge
FGM, a leading dental company with a vast product portfolio and international presence, faced the challenge of optimizing quality management, supplier management, new product development, and strategic planning with goal tracking. Previously, the company needed to consolidate its management solutions into a web version to allow for greater flexibility and remote access to pending activities, ensuring more robust and centralized information control to maintain its multiple certifications and ensure regulatory compliance.
The Solution
To address these needs, FGM implemented the SoftExpert Excellence Suite, a comprehensive platform that optimized four major management fronts: quality, suppliers, new product development, and strategic planning with goal tracking. FGM migrated its solutions to the web version of the SoftExpert Excellence Suite, which expanded the possibilities for consulting and executing pending tasks from anywhere in the world. The solution keeps documentation secure and centralized, accessible to users and auditors, and for new product development, it allows for complete lifecycle management, from conception to disposal.
The Results
The implementation of SoftExpert solutions brought numerous benefits to FGM, enhancing efficiency and control in its operations:
- Flexible and Agile Operational: The migration to the web version ensured the ability to execute pending activities from anywhere in the world, increasing agility in ongoing process management.
- Improved Document Management: Process-generated documentation is kept secure and centralized, facilitating access for internal and external users and auditors. Concentrating information in a single location increased productivity in data retrieval.
- Total Product Lifecycle Control: The solution enables complete product lifecycle management (conception, design, manufacturing, maintenance, and disposal), ensuring that stages are aligned with business strategy.
- Compliance and Transparency: Management of quality standard compliance, reduction of workload for certified companies, support for adapting to normative requirements, and provision of process transparency and visibility for all employees.
- Reduced Costs and Rework: There were time savings in retrieving changed data, reduced prototype costs, reduced rework and waste, and optimized equipment use.
With SoftExpert Excellence Suite, FGM not only maintained but enhanced its important certifications (ISO 9001, ISO 13485, Directive 93/42, and Anvisa Good Manufacturing Practices), solidifying its leadership and innovation position in the global dental market.
