SoftExpert ESM
Manage requests quickly and effectively, boosting customer satisfaction.
Integrate all services and requests across your organization into a single cloud-based solution. Powered by artificial intelligence, the platform streamlines the management of IT, HR, Finance, and Legal departments, fostering greater cross-department collaboration, reducing communication silos, and continuously improving processes.
See how to effectively manage your corporate services
SoftExpert ESM (Enterprise Service Management) is a comprehensive solution that integrates IT service management (ITSM) with corporate service management. Based on widely recognized frameworks like ITIL, the software adopts industry best practices to drive efficiency, standardization, and value across the entire organization.
Turn productivity into results and elevate service quality
Benefits of SoftExpert ESM
Process Automation
Optimize service processes with automation, increasing efficiency and reducing operational errors.
Real-time monitoring
Monitor services in real time to identify and resolve problems before they affect operations.
Centralization of Services
Centralize all requests and services on a single platform, facilitating management and control.
Efficient Incident Management
Resolve incidents quickly and effectively with an organized, data-driven system.
Continuous Improvement
Identify opportunities for improvement and implement actions to continuously improve the services provided.
Customer satisfaction
Ensure customer satisfaction through agile service management and personalized attention.
Learn more about the solution
Discover the modules that are part of SoftExpert ESM.
