Problem

Accelerate problem-solving through automation with root cause identification and correction. Improve the quality of your products with an intuitive platform that helps your organization focus on the real aspects that impact your results.

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More efficiency for your routine

Root cause analysis

Leverage advanced root cause analysis tools to investigate the source of problems and implement effective corrective actions to prevent their recurrence in the future.
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Collaboration and communication

Make collaboration easier between teams and departments for problem identification and resolution, ensuring effective communication and the exchange of relevant information in real time.
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Smart prioritization

Prioritize issues based on their severity, business impact, and urgency of resolution, ensuring that resources are allocated efficiently to resolve the most critical problems first.
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Proactive problem identification

Proactively identify problems before they become crises, enabling fast and effective intervention to prevent negative impacts to your organization.
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Automated problem solving

Automate the processes of RCA, CAPA, planning, and monitoring of improvement actions, ensuring that solutions are documented and monitored.

Assignment of responsibilities

Assign clear and defined responsibilities, ensuring that each problem is handled by a responsible team or individual with a resource-focused workload distribution.

Analytical tools

Leverage intuitive graphical tools with drag-and-drop functionality for root cause analysis and problem-solving workflow design.

Status tracking

Monitor the resolution status of each problem in real time and allow external users to also register and track issues.

Centralized records

Log and track all identified issues in a centralized platform, contributing to efficient management of this data. Also register this information on mobile devices.

Integration with other systems

Integrate with other management systems and enterprise software, ensuring efficient data and information exchange among different organizational areas.

Bring this solution to your company

Discover the solutions that are part of SoftExpert Problem

Supplier Lifecycle - SLM
Enterprise Quality - EQM
Enterprise Service - ESM
IT Service Management

Supplier Lifecycle - SLM

Improve the control and assessment of your suppliers throughout supplier lifecycle operations, from their initial identification and qualification to performance monitoring and supply base rationalization, using an intuitive and uncomplicated supplier lifecycle management software.

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Enterprise Quality - EQM

Modernize your quality management system with quality management software, reduce the work required to maintain compliance, improve agility and transparency, and promote continuous improvement across your organization while increasing customer satisfaction.

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Enterprise Service - ESM

Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.

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IT Service Management

Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Why do customers choose SoftExpert

Success Case
Comau increases operational efficiency and reduces risk of failure by 60% with SoftExpert
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Success Case
Hyundai automates its innovation program and improves productivity with SoftExpert Suite
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Kley Hertz

Success Case
Kley Hertz enhances processes, guarantees information security and boosts productivity with SoftExpert
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Success Case
Buschle & Lepper invests in R&D, increasing revenues with the SoftExpert solution
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Success Case
One of the biggest food and beverage companies in Central America has successfully deployed its Shared Services Center with SoftExpert
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