Incident

Simplify the monitoring and investigation of recorded incidents by standardizing and automating deviation logs. Ensure incidents are handled appropriately and efficiently with an integrated process that monitors and manages the entire process lifecycle.

More efficiency for your routine

Incident recording and notification

Record incidents quickly and easily, notifying stakeholders so everyone is aware and can take immediate action.

Facilitate the monitoring of deviations

Automate incident management activities and facilitate collaboration in the monitoring and investigation of recorded deviations, ensuring greater efficiency.

Assess the effectiveness of actions

Ensure detailed investigations of deviations and assess action effectiveness to ensure the adequate resolution of recorded incidents.

Effective communication

Improve communication and collaboration across different teams and departments, avoiding errors and meeting deadlines.

Solve problems faster by monitoring all your data with incident management software

Register incidents by workflow

Perform manual and automatic incident recording using triggers and workflows.

Standardize processes

Customize process flows for your organization's specific incident requirements.

Efficient escalation routes

Define SLAs with clear escalation routes to ensure quick and efficient resolutions of recorded incidents.

Automate processes

Easily incorporate automatic investigation processes, task assignments and reminders using workflow resources.

Configure reports

Monitor incidents with a variety of configurable reports, trend analysis and online portals.

Action management and compliance

Integrate with the Action Plan component and record corrective actions, ensuring documentation for compliance reports and audits.

Why do customers choose SoftExpert

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Stars

An award-winning platform recognized by customers