Financial Services
Our AI-powered platform enables you to achieve regulatory compliance with speed and accuracy. Streamline your processes, reduce risk, and implement automated solutions for customer service, credit analysis, and audit trails.
Why do customers choose SoftExpert
Sicoob Cocred
Mercado de Valores de Costa Rica
Credisis
Randon Consórcios
Atento
Learn about SoftExpert's way of solving your challenges
Up to a 50% acceleration of inspections and audits through traceable document information, ensuring rapid compliance with all global standards
Up to 70% reduction in time spent on customer registration, KYC data updates, credit analysis, and data processing with AI and machine learning
Up to 86% faster response times to customer inquiries by resolving them with automated processes and a chatbot, improving customer satisfaction
Want to increase productivity by up to 68%? Find out how
Implement a risk management framework that ensures rapid adherence to financial regulations
- Centralize risk policies with clear visibility to all teams.
- Use AI to identify and mitigate operational, regulatory, cyber, strategic, and liquidity risks.
- Strengthen internal controls with complete history tracking and performance monitoring.
- Ensure faster adaptation to regulations such as ISO, Basel, COSO, SOX, and more.
Automate processes to speed up credit analysis and boost your customer service
- Streamline banking processes such as customer onboarding, customer data updates, customer inquiries, debt collection, credit applications, and loan processing.
- Automate workflows for real-time data verification and compliance.
- Accelerate credit risk analysis and reduce operational costs.
- The flexible and modular architecture integrates seamlessly into existing systems.
Simplify document management securely and organically
- Manage a variety of content, including procedures, contracts, reports, and more.
- Gain visibility into contracts, financials, suppliers, and customer records.
- Automate document review, approval workflows, access control, e-signatures, and publishing, ensuring complete version history and data integrity.
- Easily locate documents for streamlined audits and compliance.
Use cases
Learn how SoftExpert helps companies in the Financial Services sector
Ensure adherence to regulations with ease
Reduce the time spent developing your regulatory processes and gain efficiency in regulatory compliance.
- Full traceability of information, contracts and transactions, ensuring security and regulatory adherence.
- Automated document management and continuous monitoring of regulatory deadlines.
- Compliance with international standards including ISO, SOX, COSO, Basel, IFRS, DORA, KYC and AML.
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Leverage AI to identify and mitigate risks proactively
Identify and mitigate potential threats with comprehensive risk frameworks, continuous monitoring, and integration with other systems to ensure proactive prevention and data security.
- Robust risk matrices and complete risk descriptions.
- Heat maps, portals and interactive dashboards.
- IA and ML to help identify, analysis, report and correction of risks that may affect strategic objectives.
- Continuous evaluation of the effectiveness of internal controls through regular testing and auditing.
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Streamline financial operations for greater efficiency
Automate customer checks and onboarding to create a secure and efficient process, eliminating manual checks and reducing processing time.
- Structured and clear steps and processes for all teams involved.
- Automated tasks, workflows, approvals, and predictive analytics.
- Efficient verification of customer data and information.
- Faster regulatory compliance and reporting.
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Simplify customer onboarding and maintain accurate records
Gain visibility and speed into routine operations by optimizing processes and providing quick verification and feedback to customers.
- Automated, transparent internal flows reduce the time of each step.
- Real-time verification of complex data provided by customers.
- Development of standardized compliance processes.
- Better customer experience.
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Accelerate credit decisions with automated workflows
Transform the day-to-day operations of your banking processes by automating and streamlining tasks, reducing costs and time spent on analysis, processing, and decision-making.
- Reduction of manual steps and processes.
- Well-defined processes, integration with external agencies and current systems.
- More efficient credit analysis, risk assessment, KYC compliance, loan processing, advanced data extraction, and authenticity checking.
- Fast and secure processing, reducing customer response time.
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Manage ESG risks and regulatory compliance effectively
Implement preventive strategies to mitigate potential sanctions and ensure compliance with all operational requirements.
- Automation of the cross-referencing of data provided by customers with various databases.
- Compliance with social and environmental risk management standards.
- Speeding up credit processing, reducing delays and increasing accuracy in decisions.
- Automated screening to ensure alignment of operations with social and environmental policies before final approval.
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Enhance oversight and collaboration with vendors
Ensure vendor reliability and minimize third-party risks with a structured ICT risk management strategy.
- Onboarding and complete qualification of suppliers.
- Supplier risk management.
- Third-party auditing.
- Contract management and performance monitoring.
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Optimize legal workflows for debt recovery
Automate the policy renewal process, ensuring efficient term management, lower operating costs, and standardized documentation.
- Centralized platform to manage legal collections efficiently.
- Automation of the entire workflow, from document collection to legal processing.
- Reduction of manual errors by ensuring accurate tracking of critical deadlines.
- Seamless integration with legal and billing systems, maintaining real-time data synchronization
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Improve response times and service quality
Transform the customer experience by speeding up the entire credit review and approval workflow while increasing your team's productivity.
- Implementation of an AI solution with a programmable chatbot to meet IT requests.
- Demands handled with precision and agility.
- Improvement in the team's performance for strategic initiatives.
- Cost reduction and increased productivity of the IT sector.
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Automate and simplify insurance renewal processes
Manage IT service requests and customer orders, reduce time spent executing demands and workflows such as help desk tickets.
- Structured processes and automation ensure agile and on-time renewals.
- Complete traceability of interactions and transactions for compliance.
- Use of historical data to personalize renewal offers, increasing acceptance rates and customer satisfaction.
- Integration with insurance management systems and CRM for a unified view.
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Boost productivity with seamless administrative workflows
Streamline collection actions, from identifying debts to executing disputes, ensuring compliance, traceability, and efficiency.
- Digitization of information, eliminating paper and disorganized emails.
- Standardization and automation of operations to reduce complexity and time.
- Real-time visibility of case progress via workflows and dashboards.
- More productivity with less effort, increasing customer satisfaction.
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Bring this solution to your company
Learn more about SoftExpert's solutions
Governance, Risk and Compliance - GRC
Accelerate audits, mitigate risks and strengthen corporate governance with AI-powered intelligence. SoftExpert GRC offers complete visibility and control over your risk management framework, ensuring operational integrity and regulatory compliance.
Enterprise Risk - ERM
Turn risks into competitive strategy with a powerful AI-powered platform that aligns risk management with business objectives, strengthens resilience and drives confident decision-making.
Business Process - BPM
Standardize operations, boost efficiency and eliminate bottlenecks with a complete process automation solution. SoftExpert BPM drives your digital transformation by connecting people, systems, and data on a single, intuitive platform.
Enterprise Content - ECM
SoftExpert ECM is a comprehensive enterprise content management software solution that centralizes all organizational content. It allows you to create, capture, manage, store, preserve and share documents and records, reducing paperwork and related deviations. The ECM solution ensures security, integrity, reliability, and compliance with international standards such as ISO 9001 and FDA 21 CFR Part 11.
Quality Management - QMS
Accelerate quality processes, ensure regulatory compliance, and promote continuous improvement with a complete and flexible QMS software. Simplify your operations and align with ISO standards using a fully digital, centralized, and intelligent solution.
Corporate Performance - CPM
Manage strategy effectively by mapping scorecards with objectives, indicators, action plans, and everything you need to achieve business success using corporate performance management software.
Enterprise Asset - EAM
SoftExpert EAM offers physical asset management throughout the entire lifecycle. Focused on sustainable value, it supports everything from inventory to maintenance and performance analysis. Reduce costs and downtime with the support of an automated maintenance management system integrated with your operation. Increase operational efficiency and build effective strategies to optimize critical assets.
Corporate Service Management – ESM
Integrate all services and requests across your organization into a single cloud-based solution. Powered by artificial intelligence, the platform streamlines the management of IT, HR, Finance, and Legal departments, fostering greater cross-department collaboration, reducing communication silos, and continuously improving processes.
Environmental, Social, and Corporate Governance - ESG
Efficiently manage every ESG initiative, by operating unit and scope, on a single platform. Structure your policies, centralize indicators, automate calculations, and monitor risks and compliance in real time, all within one secure, flexible, and fully integrated system.
Environment, Health, and Safety - EHSM
Drive EHS maturity with a platform that centralizes risks, permits, KPIs, and corrective actions in one place. Ensure full compliance with ISO 14001 and 45001, proactively reduce incidents, and deliver measurable results to stakeholders, customers, and investors.
Human Development - HDM
Satisfy your needs for talent management, training and development, team performance assessments and career and succession planning all in a single platform.
Innovation and Change - ICM
Manage your change processes with excellence, transform innovative ideas into concrete results, and drive organizational transformation with a comprehensive platform that reduces implementation time and increases the success of your initiatives through digitization, integration between stages, traceability, and real-time monitoring of actions.
Product Lifecycle - PLM
Manage your products’ entire lifecycle with a cloud-based solution powered by Gen AI. SoftExpert PLM accelerates time-to-market, automates repetitive tasks, and delivers intelligent insights for strategic decisions. Improve quality, reduce costs, and optimize resources with a secure, scalable, and innovative platform.
Project and Portfolio - PPM
Transform your project and portfolio management with a complete, cloud-based, AI-powered solution aligned with PMBOK. Connect planning, execution, and monitoring through intelligent automation and real-time insights to ensure on-time delivery with quality and high performance.
Supplier Lifecycle - SLM
Manage the full supplier lifecycle with a cloud-based solution enhanced by Gen AI. SoftExpert SLM automates processes, qualifies partners, ensures compliance, and reduces risks with real-time insights. Boost performance visibility, efficiency, and trust with a secure, intelligent, and scalable platform.
Work Management - CWM
It streamlines team collaboration, automates workflows, enhances visibility, and boosts productivity. All in a connected, secure and scalable environment. Work management shifts from operational to strategic.
Compliance with global privacy and security standards
Advanced data protection
SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.
Integrate with your ERP, CRM, Office365, and much more
Connect SoftExpert Suite to other business tools already used in your organization.
Worldwide Office Locations
Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.
Customize the solution to your needs
Add new modules to your product, customize your experience and get all the solutions you need for your company.
Glossary
An award-winning platform recognized by customers
