White Paper

Developing an effective ITSM communications plan

The importance of having a communication methodology in place when implementing an IT Service Management process.

About the content

When implementing a Service Management process, it is extremely important to have a communication methodology in place to design, develop and deliver the necessary information and promote employee involvement with the intended changes.
The main objective is to assist in aligning employees with the vision and goals of the project underway or about to be undertaken by setting realistic expectations, increase employee involvement, identify the desired feelings and behaviors and more.
In this white paper, Rick Leopoldi discusses the process to create a communication plan that is fundamental to an IT Service Management (ITSM) implementation project.
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About the author

Rick Leopoldi
Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.

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