Developing an effective ITSM communications plan

When implementing a Service Management process, it is extremely important to have a communication methodology in place to design, develop and deliver the necessary information and promote employee involvement with the intended changes.

The main objective is to assist in aligning employees with the vision and goals of the project underway or about to be undertaken by setting realistic expectations, increase employee involvement, identify the desired feelings and behaviors and more.

In this white paper, Rick Leopoldi discusses the process to create a communication plan that is fundamental to an IT Service Management (ITSM) implementation project.