White Paper
Developing an effective ITSM communications plan
The importance of having a communication methodology in place when implementing an IT Service Management process.
Über den Inhalt
When implementing a Service Management process, it is extremely important to have a communication methodology in place to design, develop and deliver the necessary information and promote employee involvement with the intended changes.
The main objective is to assist in aligning employees with the vision and goals of the project underway or about to be undertaken by setting realistic expectations, increase employee involvement, identify the desired feelings and behaviors and more.
In this white paper, Rick Leopoldi discusses the process to create a communication plan that is fundamental to an IT Service Management (ITSM) implementation project.
Über den Autor
Rick Leopoldi
Rick Leopoldi tem mais de 40 anos de experiência como Consultor de Gestão de Serviços e Negócios de TI e é certificado em ITIL V2 Service Manager e V3 Expert. Nos últimos 30 anos, tem desenvolvido processos, métodos e infraestrutura de tecnologia, e prestado consultoria para grandes empresas em todo o mundo como especialista nas melhores práticas de ITIL e ITSM. Também ocupou cargos de nível sênior em empresas como a CA, FoxIT, IBM, HP, CompuCom e Fujitsu.
