SoftExpert Knowledge Base
Configurating and Operating the System [2.1]
This course explores the configuration and operation of the SofExpert Excellence Suite 2.1 Knowledge Base component. In the end of the course users will be able to create and configure articles and portals.
By completing this course, users will be able to:
- Configure language preferences and standarts;
- Register knowledge bases configuring its settings;
- Register articles configuring its settings;
- Create portals to search and visualize the articles.
The course was developed to users responsible for setting up the knowledge base and any user with permission to créate and view articles.
- Introduction to the SoftExpert Knowledge Base Component
- Language Configuration
- Knowledge Base Registration
For the course objectives to be fully met, participants must have completed the following courses:
- SoftExpert Suite – Generic Resources 2.0.