For the first time, the company’s entire audit process was conducted remotely
SoftExpert, a provider of solutions for business process management, regulatory compliance and corporate governance, was successful in its external audit and maintained its ISO 9001 certification, an internationally recognized standard that attests to the effectiveness of Quality Management Systems.
The audit for the maintenance of the certification, carried out by the certifying agency Bureau Veritas, took place on the 8th and 9th of June. SoftExpert Management Office Coordinator, José Ricardo Corrêa Maia, notes that one of the strengths highlighted by the auditor was the well-established analysis of opportunities, as well as risk management.
“With the maturity of the Management System, we have demonstrated that we have more actions to mitigate risks and explore opportunities than corrective actions. Thus, the company is able to anticipate problems that could arise in processes, allowing us to address them before they actually occur.”
Mr. Maia highlights that a certified management system provides continuous improvement by correcting errors, reducing costs and eliminating inefficient processes. “Above all, it allows you to attain a high level of quality in your products and services, making the company more competitive and more profitable. With this, everyone wins – the company, employees, business partners and customers,” he emphasizes.
SoftExpert was granted the certification on July 28, 2009 and has maintained it since then, reinforcing the company’s commitment to Quality Management.
SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.
Founded in 1995 and currently with more than 2,000 customers and 300,000 users worldwide, SoftExpert solutions are used by leading corporations in all kinds of industries, including manufacturing, automotive, life sciences, food and beverage, mining and metals, oil and gas, high-tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, and healthcare.
SoftExpert, along with its extensive network of international partners, provides hosting, implementation, post-sales support and validation services for all solutions to ensure that customers get the maximum value from their investments.