Discover the key factors that high-tech companies need to address to achieve operational excellence.
How to achieve excellence in the operations of high-tech companies
Sonda Colombia, one of the biggest players in Information Technology services in Latin America, is now managing indicators and risks after integrating with SoftExpert.
Sonda Colombia joins SoftExpert to manage indicators and risks
Read this eBook and learn about 8 cornerstones that help in overcoming obstacles on the journey to Industry 4.0.
Building a digital company: 8 cornerstones for success in Industry 4.0
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Software for management of the hi-tech sector, promoting the efficiency of the production process and using the best practices of the market.
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
NeoGrid automatizes and enhances strategy management, processes and corporate governance