Learn 10 simple steps that can help guide you as you begin planning your journey to implement Enterprise Risk Management.
10 Easy Steps to Implement Enterprise Risk Management
The overall context of COSO and some considerations on how to start implementing it at your organization.
COSO ERM Framework – Background & Overview
Read this eBook to find out the eight pillars to help financial services companies overcome barriers to digital transformation and excellence.
How to promote digital transformation in the financial services industry
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Some practical steps that can help companies transform their GRC program into a powerful tool able to mitigate risk and drive business performance.
How to improve governance, risk and compliance management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Some practical steps that can help you to develop a risk management plan and keep minor issues from evolving into emergencies and major problems.
How to develop a risk management plan in 12 practical steps
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.