Read this eBook to find out the ten strategic processes to help aerospace and defense companies drive innovation and enhance excellence.
How to drive innovation and enhance business excellence in the aerospace and defense industry
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Read this article to learn how organizations can improve business processes in a highly effective way and without any frustration.
A blended approach to Business Process Improvement deployment
Watch this webinar to learn how an Integrated Management System can cut red tape and boost productivity at your business.
Enhancing regulatory compliance through the integrated approach
Learn how organizations can improve business processes, deliver greater stakeholder value and stand out among the competition.
Connecting Processes to Business Value: What is End-to-End Process Architecture?
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.