Read this article to find out about the latest changes to the Cobit framework to manage multiple IT systems in an ever-changing world.
What’s new in COBIT 2019?
Read this article and find out about best governance practices to manage multiple systems in a corporate scenario.
4 perspectives to successfully implement corporate governance
Different models of business excellence, reinforcing that a holistic approach can become so much more than an annual ritual.
To business excellence and beyond
Read this article to find out more about best governance practices with latest COBIT insights of the industry's framework.
A guide for tailoring a governance system for information and technology
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
A better integration between the main IT frameworks and industry BPM best practices.