Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.
Four steps to get the most out of your compliance program assessment
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
This article discusses the principles of ISO 37001 and how it facilitates the implementation, maintenance and improvement of anti-bribery management systems. Read it now!
ISO 37001 and the principles of an anti-bribery management system
Understand ISO 37001 and anti-bribery management systems and learn how SoftExpert can help your company to implement an automated ABMS.
Understanding Anti-bribery Management Systems under ISO 37001
SoftExpert is a comprehensive solution that covers all the requirements determined by the ISO 37001 and related regulations.
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
A better integration between the main IT frameworks and industry BPM best practices.