This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
Where best cloud ITSM practice processes and methods are needed and why.