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ITIL

Overview

Today, organizations depend on IT to satisfy their corporate aims, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided. ITIL provides a comprehensive, consistent and coherent best practice framework for IT service management and related processes, promoting a high-quality approach to achieve business effectiveness and efficiency in IT service management.

SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of the ITIL standard. SoftExpert Excellence Suite helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.

SoftExpert's solutions enables organizations to easily meet ITIL requirements, providing resources to manage incidents, problems, processes, audits, non-conformances, KPIs, action plans, and reports, boosting organizational efficiency, reducing rework and waste.

With online collaboration capabilities, organizations and managers can communicate and be updated on the continuous improvement initiatives, involving more users, teams, offices and business units with a systematic and unified approach, turning quality guidelines into actions.

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  • CoinduThe SoftExpert facilitates and speeds up activities, and the system was considered highly suitable for the renewal of ISO/TS 16949 and ISO 14001.

    Cristina Pereira – Gerente adjunta de Informática

  • MenegottiOur productivity and reliability increased greatly. The software helped us to meet the ISO/TS 16949 standard requirements, providing security in the daily routine of the Engineering area and auditing, while easily proving full compliance with the standard and customer requirements.

    Jeferson R. F. dos Santos – MENFUND Unit Manager

  • Group RoullierSE Document completely meets our document control requirements, facilitates retrieval, and manages the entire document revision process.

    Janaina Salatti – Quality Supervisor

  • Coca-ColaThe implementation of SE Action streamlined our continuous improvement process for managing actions, especially through the workflow functionality. This facilitates the verification of occurrence causes and drafting correction actions.

    Gustavo Martins – Quality Department Assistant

  • Mitsubishi MotorsWe have achieved improved dependability as well as standardization in our processes to assure measurement consistency and the required monitoring to verify conformity in our products. This adds enhanced safety and quality to our customers.

    Helton Calaça – SPC Technical Support

  • Universal Leaf TabacosSE Document manages ISO standardization documentation to facilitate compliance, as well as all other document types. The workflow system provides great distribution copy control, approval, revision, printed copies, and document retrieval search capabilities. Currently, there are over 1,100 users and 3,500 registered documents.

    Carla Regina Schmitt

  • CTA-ContinentalSE Document has provided the means to streamline our document control, through excellent drilldown options for searching and registering documents, a systematic workflow
    tool for sending pending tasks to system users, as well as really cutting down on the need for printed copies.


    Ângela Fischer

  • CarrierSoftExpert Solution has streamlined data sharing for our quality system and has contributed to reducing impacts on the environment through doing away with the need for storing piles of original and obsolete paper documents for auditing purposes.

    Solange Amaral – Human Resource Analyst

  • OpetrecOnline access to wherever we offer services ensures us speedy responses, through reliable and updated information, which, in turn, facilitates decision making and customer satisfaction.

    José Andrade – Opetrec Manager

  • Laboratório GloboThe SE Project was implemented quickly and the time required for the adoption of the solution by the users was quite natural, considering that the pharmaceutical segment is legally required to work with reliable and secure records that guarantee the quality of products and do not represent risks to the population.

    Randel Moreira – IT Manager

Screenshots (Click to Enlarge)

Service Catalog
BPMN Based Process
Incident Management
Problem Management

Benefits

  • IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives.
  • Known and manageable IT costs, ensuring the business better plans its finances.
  • increasingeased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users.
  • Financial savings from improved resource management and reduced rework.
  • More effective change management, enabling the business to keep pace with change and drive business change to its advantage.
  • Improved user and customer satisfaction with IT.
  • Improved end-customer perception and brand image.

About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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