Milano automated processes and increased productivity with SoftExpert, a global software and services provider for business process automation and improvement, regulatory compliance and corporate governance. The tool also assists in the maintenance of ISO 9001 and ISO 14001 certifications.
Comercial Milano Brasil started business activities in 1997 in the city of Duque de Caxias (RJ). It is a logistics operator for dry loads, cold chain and also document management and storage. The company specializes in integrated logistics projects for the public and private sectors.
According to Mayara Arantes, process analyst at Milano, the operation had many parallel controls, which led to document management failures. In addition, there were many problems with process tracking, which resulted in loss of records.
“Using SoftExpert Suite, we were able to automate processes and, today, we have improved monitoring activities with online document consulting. Internal and external auditing procedures have become clearer, with control of document revisions and control of copies. Moreover, our consumption of paper has decreased considerably,” says Mayara.
The SoftExpert Suite modules used by Milano are: Document, Form, Problem, Workflow, Performance, Process, Action Plan, Request, Analytics and Risk.
SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.
Founded in 1995 and currently with more than 2,000 customers and 300,000 users worldwide, SoftExpert solutions are used by leading corporations in all kinds of industries, including manufacturing, automotive, life sciences, food and beverage, mining and metals, oil and gas, high-tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, and healthcare.
SoftExpert, along with its extensive network of international partners, provides hosting, implementation, post-sales support and validation services for all solutions to ensure that customers get the maximum value from their investments.