When a gap analysis is effectively performed, it is like taking a trip through your quality system. You know where you want to go, but you need a guide to show you where you are now and what steps you need to take to reach your destination.
Sometimes the gaps are simple and the itinerary is short. At other times, these gaps point to more complex problems, calling for additional work to reach resolution. Identifying and characterizing these gaps provides quality teams with the information they need to develop and implement a plan for their safe remediation.
In this article, Larry Stevens presents a step-by-step guide to ensuring that each action included in your quality system remediation plan accurately captures the extent of gaps and establishes a plan to completely fill them.