SoftExpert Problem is a process-based software designed to determine the main root causes of an IT, quality, safety, health, environmental, reliability or production-related problems, helping organizations identify those aspects that have potential impact on product and service quality.
Problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. SoftExpert Problem offers all the tools needed to help organizations investigate errors, defects, failures, losses, outages and incidents in a wide variety of industries – from IT service management to product manufacturing.
The solution is aligned with the key elements of major frameworks such as ISO, FDA and ITIL. It offers configurable workflows, forms and business rules that match the unique requirements of each organization, including integration with chatbot tools to automate records and monitoring of incidents. Some applications may include:
- Recurring incidents and known errors.
- Proactive prevention of incidents, errors and additional problems.
- Product defects as reported by multiple customer complaints.
- Audit nonconformances.
- Tendencies and deviation from the manufacturing processes.
- Environmental impacts.