Every organization is a collection of processes. This is hard to believe but the average business process contains a whopping 80% of something called “Non-Value-Added Activity” (NVA).
Identification and elimination of NVA increases the efficiency of workflows. Initiatives aimed at achieving high-performing business processes are launched with great enthusiasm and high hopes, but often gradually sputter out.
In this article, Gerry Bruno examines the factors and real reasons why programs fail. The piece lays out all the components that must be in play and which must be addressed proactively to provide a solid foundation upon which sustainable high performance can be built.