This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Read this article to learn where organizations are failing and what they need to do to achieve sustainable high performance in their processes.
Leading the transformation process to sustainable high performance
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Read this article to learn how organizations can improve business processes in a highly effective way and without any frustration.
A blended approach to Business Process Improvement deployment
Watch this webinar to learn how an Integrated Management System can cut red tape and boost productivity at your business.
Enhancing regulatory compliance through the integrated approach
Learn how organizations can improve business processes, deliver greater stakeholder value and stand out among the competition.
Connecting Processes to Business Value: What is End-to-End Process Architecture?
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System