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Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.

How human performance management significantly impacts the management of corporate performance in organizations.

A competency-based performance management model and its implementation as a strategic initiative.

Software for the management of the healthcare sector, promoting the efficiency of the production process and using the best practices of the market.

This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.

The Innovation Program fostered an innovative environment and boosted the company's organizational performance.

Read this eBook and know ten pillars that provide support and help overcome obstacles in the journey of excellence.

Some basic activities, ordered logically, to promote simple but efficient guidance for an EHS management program.

An article that aims to outline what is involved when your organization decides to embark on the business excellence journey.

How technology can contribute by supporting and automating the main steps in a food safety management system.

In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.

In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.