Sonda has been on the market for over 45 years and is one of the biggest players in Information Technology services in Latin America. The multinational, which operates in 10 countries, in 3,000 cities with around 22,000 direct employees and over 5,000 corporate customers.
Audits, indicators and risks were managed in a decentralized manner, which made it hard to monitor results and implement action plans. The company was looking for a solution that allowed it to integrate management of these items, providing a global view of results, with reliable information that is updated in real time.
With the implementation of the SoftExpert Suite, all strategic information is centrally controlled. The entire organization currently manages audits and risks using the platform. Performance indicators and corrective actions are managed in an integrated way by the SoftExpert Performance and SoftExpert Action Plan components.