Nidec Global Appliance improves customer relations with SoftExpert’s global solution
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With more than 15,000 collaborators in 9 countries, Nidec Global Appliance manufactures and markets products for commercial and residential use, including refrigeration solutions, motors for washing machines, dryers and dishwashers, as well as components for heating, ventilation and air conditioning systems. The division is part of Nidec Corporation.
The project’s main objective was to implement a global system for managing customer requests.
"The results achieved are extremely beneficial to the relations between Nidec Global Appliance and its customers, ensuring that, with effective solutions, customer perceptions of the company's products and processes are increasingly positive,” she concludes.
Laiz Maia - Nidec technical support specialist in the Quality area
