How Six Sigma reduces costs and increases customer satisfaction

The Six Sigma methodology is a quality tool that consists of a set of practices developed to maximize the performance of processes within the company.

This methodology works with three main objectives, specifically: cost reduction, optimization of products and processes, and increased customer satisfaction. Applying Six Sigma to initiatives that involve these objectives will therefore always result in projects that deliver greater profitability and a better result for companies.

In this webinar presented by PECB, Martin Greenaway discusses the essential characteristics of a Six Sigma program and shows how it can be utilized to reduce costs and enhance customer satisfaction in an organization.

Langage: Anglais

Auteur

Martin Greenaway

Martin Greenaway is an engineer with over 20 years of industry experience in the quality area. He is responsible for implementing and maintaining quality systems as well as business process improvement by applying TQM, Six Sigma and Lean Manufacturing methodologies. Martin is currently the Managing Director of MGX Consultants, a quality management consultancy providing services and support for organizations of all kinds on compliance, certification, accreditation, and business process improvement. Martin also holds an MBA from Leicester University and is a Chartered Quality Professional with the CQI in the UK.