Problems arise whenever there is any variation in usual systems or procedures, and they show up all the time at organizations. For each problem generated, a new solution is sought.
In the volatile world where companies exist, solutions need to be quick, but they are often ineffective. So in addition to not solving the initial problem, the solution can generate new non-conformities. That is why the use of root cause analysis is essential to work toward continuous improvement.
In this webinar, James Rooney gives a simplified presentation on how to use a root cause analysis tool and shows how to identify not only what and how an event occurred, but also why it happened.