Incident vs. Problem: How to differentiate and manage it
Understanding Root Cause Analysis
James Rooney is Managing Director of The QRS Group with 40 years of experience in lean six sigma, reliability engineering, risk assessment, process safety management, and total quality management. Mr. Rooney is a past Chair of the Board of Directors of the American Society for Quality (ASQ) and a member of the editorial review board of ASQ’s Quality Progress magazine.