Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
In depth analysis of the plan communications management process and details about the inputs, tools and techniques, and outputs.
Project communication management
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
A valuable strategy for low maturity project management companies, based on six perspectives.
Strategy to develop project management in a low-maturity company
The importance of a project communication plan, its impacts and benefits.
Project communication plan: Its importance and why project managers need to prioritize it
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
The impact of the five phases of the process that should be done prior to and as part of the application development process.
Project management for application development
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
The steps of proactively managing the risks of your next project.
Project risk management made easy
How this approach is both practical and robust, helping managers tackle the large value proposition.
Overcoming portfolio inertia and portfolio entropy
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.