How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
The impact of the five phases of the process that should be done prior to and as part of the application development process.
Project management for application development
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
The steps of proactively managing the risks of your next project.
Project risk management made easy
How this approach is both practical and robust, helping managers tackle the large value proposition.
Overcoming portfolio inertia and portfolio entropy
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
The differences among product line strategies, business strategies and corporate strategies.
Strategizing, road mapping and executing the product line
The seven common mistakes and the best practices for integrating processes.
Seven mistakes to avoid when integrating new product development processes
Cas à succès
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SoftExpert Excellence Suite demonstration, all its solutions and components.