Read this article and learn how your company can gain more effective continuous improvement activities through lean thinking.
Lean thinking: Eleven ways to link training with application
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
Watch this Webinar and learn how business process automation can help your business be more productive and competitive.
7 indispensable ingredients for successful automation of business processes
Read this article to learn about a methodology which will help your company to achieve Operational Excellence and thrive in a short amount of time.
8 Principles to Achieve Operational Excellence
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
An introduction to the main automotive core tools and how they can help in achieving the goal of IATF 16949.
Introduction to the automotive core tools
In-depth analysis of analysis of the 7 principles of TQM in the automotive industry and the right tools and regulations can enhance quality management.
How to enhance quality management in the automotive industry
Cet eBook propose des stratégies pour vous aider à rationaliser vos projets et à garantir leur succès.
Comment améliorer la gestion de projets dans votre entreprise
Cet eBook a été conçu pour aider les entreprises à choisir la meilleure solution de BPM et à passer à l’amélioration des processus.
10 fonctionnalités avancées que chaque solution de BPM devrait avoir
In-depth analysis of Project Marketing, as well as tools, best practices and tips to use in order to implement the concept and make it work.